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Information Security: You Can’t Afford to Ignore it

Information Security: You Can’t Afford to Ignore it

The statistics on identity theft are, frankly, pretty scary. According the US Department of Justice’s Bureau of Justice Statistics, in 201...

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Doing the Right Thing: Ethics Training is More Important than Ever

Doing the Right Thing: Ethics Training is More Important than Ever

The Ethics Resource Center in Washington DC has revealed some interesting and disturbing facts about ethics, or the lack of them, in the ...

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How to Manage “Screeners” in the Workplace

How to Manage “Screeners” in the Workplace

While people of all ages now spend much of the day on their smartphones, a recent study found that Generation Z, sometimes simply know...

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Customer Service Essentials for Your Summer Staff

Customer Service Essentials for Your Summer Staff

Customer service essentials for your summer staff Customer service positions—online, on the phone and in person—account for a large perc...

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Eliminate Harassment – Create a Positive Workplace

Eliminate Harassment – Create a Positive Workplace

Harassment in the workplace Employees need to be aware of the differences in different kinds of behaviors.  Incivility  refers to those...

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